Testbank for A Guide to Computer User Support for Help Desk and Support Specialists 6e Beisse
- ISBN-13: 978-1285852683
- ISBN-10: 1285852680
This is the official Test Bank available online right now for immediate download. This TestBank is the same file that teachers and instructors use to build and create the tests and exams for their classes. The Testbank contains the exams for every chapter and includes all the questions and the correct answers. Do not miss out on this extremely valuable opportunity! The Test Bank pays for itself in the amount of time you will save by studying the exact questions and answers you will see on your exams. Why spend endless hours studying the wrong material, only to do poorly on the test? End the frustration now, by downloading the official Test Bank.
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Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse’s A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client’s specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.
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