Test Bank for A Guide to Customer Service Skills for the Service Desk Professional, 8th Edition: Donna Knapp
This is not the typical ebook of the textbook. It is the instructor testbank used by instructors and teachers to create tests and worksheets. Contains all the potential questions and answers that you will actually see word for words on your exams. All test banks are in electronic format and will be downloaded easily to your computer or phone immediately after your payment is confirmed. Payments will be processed instantly, so there is absolutely no waiting and wondering when and if you will even get your testbank! Please note that all sales are final.
Product Details
Title: A Guide to Customer Service Skills for the Service Desk Professional
Edition: 8th Edition
ISBN-10: 0538748532
ISBN-13: 9780538748537
File Format: RTF
Download a free sample chapter Knapp–A Guide to Customer Service Skills 3e